
Resources
Inspiration, opinions and practical advice – shaped by hands-on experience – around how to harness the power of Salesforce.

When Salesforce Agents Get Bossed Around: The Danger of Overloading Instructions
In practice, overloading your AI Agent with deterministic and very detailed instructions often backfires. Instead of improving accuracy, it can make agents brittle, confusing, and harder to maintain. Click here to learn how to fix it.

Overlapping Topics Are Confusing Your Salesforce Agents—Here’s the Fix
When multiple topics overlap, agents struggle to classify user intent resulting in confusion, misclassification, and frustrated customers. Click here to learn how to overcome this common challenge.

Tackling Latency in Salesforce AI Agents — Why Speed Builds Trust
Even a few seconds of delay can make users lose confidence in the AI agent and escalate to a human. In customer service, that’s the difference between adoption and abandonment. Click here to learn how to build trust in AI agents.