Resources
Inspiration, opinions and practical advice – shaped by hands-on experience – around how to harness the power of Salesforce.
When Salesforce Agents Get Bossed Around: The Danger of Overloading Instructions
In practice, overloading your AI Agent with deterministic and very detailed instructions often backfires. Instead of improving accuracy, it can make agents brittle, confusing, and harder to maintain. Click here to learn how to fix it.
Overlapping Topics Are Confusing Your Salesforce Agents—Here’s the Fix
When multiple topics overlap, agents struggle to classify user intent resulting in confusion, misclassification, and frustrated customers. Click here to learn how to overcome this common challenge.
Tackling Latency in Salesforce AI Agents — Why Speed Builds Trust
Even a few seconds of delay can make users lose confidence in the AI agent and escalate to a human. In customer service, that’s the difference between adoption and abandonment. Click here to learn how to build trust in AI agents.
Rethinking Case Management: Why the Best Service Teams Are Moving to Salesforce
At DX Foundation, we don't just deploy Service Cloud. We reimagine how your organization serves its customers faster, smarter, and more in sync with the rest of the business. Click here to learn what’s possible with Salesforce and the right partner in your corner.
AI in Marketing Cloud: 5 Use Cases that Redefine Customer Engagement and Experience
Artificial Intelligence (AI) is transforming digital marketing, particularly when integrated with Salesforce Marketing Cloud, by enabling predictive analytics, personalization, and adaptive campaigns. Here are five key AI-driven use cases that will transform marketing cloud.